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Faith Channel, LLC (“Faith Channel”) provides a personalized subscription service (“Faith Channel service”) that allows our subscribers, members and users to access movies, television shows and other video content ("Faith Channel content") streamed over the Internet to certain Internet-connected TV's, computers and other devices ("Faith Channel ready devices").
FAITH CHANNEL IS A CHRISTIAN ORGANIZATION THAT IS DEDICATED TO THE DISTRIBUTION OF CHRISTIAN CONTENT. BY USING OR SUBSCRIBING TO THE FAITH CHANNEL SERVICE, YOU AGREE TO THE CHRISTIAN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 7 TO RESOLVE ANY DISPUTES WITH FAITH CHANNEL.
1.1. Your Faith Channel membership will continue and automatically renew until terminated. To use the Faith Channel service you must have Internet access and a Faith Channel ready device and provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time and which may include payment through your account with a third party. You must cancel your membership before it renews in order to avoid billing of the membership fees for the next billing cycle to your Payment Method (see "Cancellation" below).
1.2. We may offer a number of membership plans, including special promotional plans or memberships offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some membership plans may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details regarding your Faith Channel membership by visiting our website and clicking on the "Account" link.
2.1. Your Faith Channel membership may start with a free trial. The duration of the free trial period of your membership lasts will be specified during sign-up and is intended to allow new and certain former members to try the service.
2.2. Free trial eligibility is determined by Faith Channel at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Members of households with an existing or recent Faith Channel membership are not eligible. We may use information such as device ID, method of payment or an account email address used with an existing or recent Faith Channel membership to determine eligibility. For combinations with other offers, restrictions may apply.
2.3. We will charge the membership fee for your next billing cycle to your Payment Method at the end of the free trial period and your membership will automatically renew unless you cancel your membership prior to the end of the free trial period. To view the applicable membership price and end date of your free trial period, visit our website and click the "Billing details" link on the "Account" page.
Billing and Cancellation
3.1. Billing Cycle. The membership fee for the Faith Channel service any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your Payment Method on the specific billing date indicated on your "Account" page. The length of your billing cycle will depend on the type of subscription that you choose when you sign-up for the service. Membership fees are fully earned upon payment. In some cases, your payment date may change, for example if your Payment Method has not successfully settled or if your paid membership began on a day not contained in a given month. Visit our website and click on the "Billing details" link on the "Account" page to see your next payment date. We may authorize your Payment Method in anticipation of membership or service-related charges through various methods, including authorizing it up to approximately one month of service as soon as you register. In some instances, your available balance or credit limit may be reduced to reflect the authorization during your free trial period.
3.2. Payment Methods. To use the Faith Channel service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.
3.3 Updating your Payment Methods. You can update your Payment Methods by following the instructions on our website or app. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).
3.4. Cancellation. You can cancel your Faith Channel membership at any time, and you will continue to have access to the Faith Channel service through the end of your current billing period. To cancel, go to the "Account" page on our website and follow the instructions for cancellation. If you cancel your membership, your account will automatically close at the end of your current billing period.
3.6. No Refunds. Payments are nonrefundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.
Faith Channel Service
4.2. The Faith Channel service and any content viewed through our service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your Faith Channel membership, we grant you a limited, non-exclusive, non-transferable right to access the Faith Channel service and view Faith Channel content through the service. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
4.3. You may view Faith Channel content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content that may be available to watch will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously watch depends on your chosen subscription plan.
4.4. The Faith Channel service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including but not limited to our website, user interfaces, promotional features and availability of Faith Channel content.
4.6. The quality of the display of the Faith Channel content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. HD, Ultra HD and HDR availability is subject to your Internet service and device capabilities. Not all content is available in all formats, such as HD, Ultra HD or HDR and not all plans allow you to receive content in all formats. Default playback settings on cellular networks exclude HD, Ultra HD and HDR content. The minimum connection speed for SD quality is 0.5 Mbps; however, we recommend a faster connection for improved video quality. A download speed of at least 5.0 Mbps per stream is recommended to receive HD content (defined as a resolution of 720p or higher). A download speed of at least 25.0 Mbps per stream is recommended to receive Ultra HD (defined as a resolution of 1080p or higher) and HDR content. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. Faith Channel makes no representations or warranties about the quality of your watching experience on your display. The time it takes to begin watching Faith Channel content show will vary based on a number of factors, including your location, available bandwidth at the time, the Faith Channel content you have selected and the configuration of your Faith Channel ready device.
4.7. Faith Channel software may solely be used for authorized streaming and viewing of content from Faith Channel through Faith Channel ready devices. This software may vary by device and medium, and functionalities may also differ between devices. By using our service, you agree to receive, without further notice or prompting, updated versions of the Faith Channel and related third-party software. If you do not accept the foregoing terms, do not use our service.
4.8. By using our service, you agree to look solely to the entity that manufactured and/or sold you the Faith Channel ready device for any issues related to the device and its compatibility with the Faith Channel service. We do not take responsibility or otherwise warrant the performance of Faith Channel ready devices, including the continued compatibility with our service. If your Faith Channel ready device is sold, lost or stolen, please deactivate the Faith Channel ready device. If you fail to log out or deactivate your device, subsequent users may access the Faith Channel service through your account and may be able to access certain of your account information. To deactivate a device, follow instructions on the "Account" page of our website.
Passwords and Account Access. The member who created the Faith Channel account and whose Payment Method is charged (the "Account Owner") has access and control over the Faith Channel account and the Faith Channel ready devices that are used to access our service and is responsible for any activity that occurs through the Faith Channel account. To maintain control over the account and prevent anyone from accessing the account (which could include information on viewing history for the account), the Account Owner should maintain control over the Faith Channel ready devices that are used to access the service and not reveal the password or details of the Payment Method associated to the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Faith Channel or our partners from identity theft or other fraudulent activity. Faith Channel is not obligated to credit or discount a membership for holds placed on the account by either a representative of Faith Channel or by the automated processes of Faith Channel.
Disclaimers of Warranties and Limitations on Liability
6.1. THE FAITH CHANNEL SERVICE AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH THE FAITH CHANNEL SERVICE, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. FAITH CHANNEL DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE FAITH CHANNEL SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. FAITH CHANNEL SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF APPLICATIONS, FAITH CHANNEL READY DEVICES, AND FAITH CHANNEL SOFTWARE (INCLUDING THEIR CONTINUING COMPATIBILITY WITH OUR SERVICE).
6.2. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL FAITH CHANNEL, OR ITS SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER.
6.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
CHRISTIAN MEDIATION AND ARBITRATION AGREEMENT
7.2. IF YOU ELECT TO SEEK MEDIATION OR ARBITRATION, YOU MUST FIRST SEND TO FAITH CHANNEL, BY CERTIFIED MAIL, A WRITTEN NOTICE OF YOUR CLAIM ("NOTICE"). THE NOTICE TO FAITH CHANNEL MUST BE ADDRESSED TO: FAITH CHANNEL, LLC, 401 N. CARROLL AVE., STE 204, SOUJTHLAKE, TX 76092 ("NOTICE ADDRESS"). IF FAITH CHANNEL INITIATES MEDIATION OR ARBITRATION, IT WILL SEND A WRITTEN NOTICE TO THE EMAIL ADDRESS USED FOR YOUR MEMBERSHIP ACCOUNT. A NOTICE, WHETHER SENT BY YOU OR BY FAITH CHANNEL, MUST (A) DESCRIBE THE NATURE AND BASIS OF THE CLAIM OR DISPUTE; AND (B) SET FORTH THE SPECIFIC RELIEF SOUGHT ("DEMAND"). IF FAITH CHANNEL AND YOU DO NOT REACH AN AGREEMENT TO RESOLVE THE CLAIM WITHIN 30 DAYS AFTER THE NOTICE IS RECEIVED, YOU OR FAITH CHANNEL MAY COMMENCE MEDIATION AND, IF UNSUCCESSFUL, AN ARBITRATION PROCEEDING.
7.3. YOU AND FAITH CHANNEL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND FAITH CHANNEL AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS WITH YOUR CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. IF THIS SPECIFIC PROVISION IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID.
9.2. Unsolicited Materials. Faith Channel does not accept unsolicited materials or ideas for Faith Channel content, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Faith Channel. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Faith Channel and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the material or idea you sent.
9.3. Feedback. Faith Channel is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us ("Feedback"), including responses to questionnaires or through postings to the Faith Channel service, including the Faith Channel website and user interfaces, worldwide and in perpetuity without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Faith Channel service. In addition, you agree not to enforce any "moral rights" in and to the Feedback, to the extent permitted by applicable law.
9.7. Communication Preferences. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Last Updated: December 1, 2020
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